Customer Communication Coordinator
Job Purpose: Due to rapid business expansion, we are seeking a Customer Communication Coordinator to maintain all of our brands, as well assisting with taking our business to the next level.
Part of a team responsible for planning and executing campaign plans for all our brands across all our media channels, working closely with all stakeholders and departments. You will also be responsible to coordinate and make sure that all communication is sent out and delivered on time and according to brief. You are expected to take the operative responsibility of our email and SMS marketing systems.
Reporting to: Customer Communication Manager
Based: Sliema, Malta
What would I be responsible for?
Responsibilities with this role include, but are not limited to the following:
Operative responsibility for our email and SMS marketing systems; Emarsys and Globalmouth
Effective management of brief requests into production and delivery by coordinating efficient processes and flows between various departments
Ensure that all newsletters/SMS are created for all brands and sent out on time and according to brief to the right customer segments
Ensure that the content of newsletters/SMS adheres to the highest standards
Exercise independent judgment during planning and execution phases under limited supervision
Channel information internally (inform stakeholders/support about campaign launches)
Provide support to stakeholders and act as the primary point of contact for queries regarding our email and SMS marketing systems
Assist in various content related tasks
What experience and skills do I need to be considered for the role?
Fluent in English
Strong planning and organisational skills with the ability to successfully multi task
General IT-knowledge: Internet, browsers, MS Office, etc.
Detail oriented approach to ensuring our communication is sent out according to brief
Highly organized, creative, and a reliable team player
Ability to work on own initiative, with limited or no supervision , with tight deadlines
Ability to prioritize tasks and manage deadlines for large, multi-phase projects
Excellent communication and presentation skills, and the ability to effectively interact on all levels within a client organization, including the executive team
What kind of person are you looking for?
Takes a ‘hands on’ approach
Sociable and friendly
Strong team worker
Is self-motivated and has a passion for new and fresh ideas
Willing to work flexible hours
Enthusiastic team worker
A keen eye for details
What skills/experience would you consider as being a big plus for this role?
Norwegian, Swedish, German, or Finnish at native level
Marketing knowledge and/or experience
Experience using Emarsys and Globalmouth
Basic HTML skills
Brand experience or a keen interest
iGaming industry experience
Experience in dealing with cross-functional teams
Sounds great, what can you tell me about Cherry Ltd?
Cherry Ltd. has been established since 2010 and offers a wide range of internet-based games. We are part of Cherry AB who has offered land-based casino games in Sweden for over 50 years. The fun and excitement of gaming is the basis for all of Cherry’s activities. Online gaming is operated by fully owned subsidiaries in Malta.
Why is Cherry a great place to work?
Three consecutive wins at the International Gaming Awards for ‘Best Online Gaming Operator’ 2014, 2015 & 2016
The working environment is important to us – all our employees love our spacious office and huge terrace with sea views
Fruit and coffee for everyone as well as a cold beer/soft drink for our Friday get-togethers after the working week is done
You are not just a number – we value all our team members and reward fairly
We encourage growth and development – whether that be to enhance your knowledge/skills within your own area of expertise, or support you at the start of a new career choice
With over 15 different nationalities, we have an exciting and very interesting bunch of people in our ‘Cherry family’
We expect hard work and dedication but always manage to have a lot of fun along the way