Customer Support Officer – Malta




·         Provide superior professional customer service whilst dealing with all enquiries regarding the bank’s products and services;

·         Ensure that bank accounts are opened according to the bank’s product and service guidelines;

·         Building a rapport with the customers whilst addressing any issues relating to the use of internet banking, on-boarding and mobile application;

·         Maintain a high level of knowledge when it comes to the bank’s products and services in order to provide customers with accurate information;

·         Identify selling opportunities after analysing the customer’s needs;

·         Address cancellation and temporary/ permanent blocking of cards, as per customer requests;

·         Process of transactions and outgoing payments accurately within the bank’s I.T. systems;

·         Adhere to all bank policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct;

·         Keeping records as required;

·         Issuing of new cards and renewal processes.

·         Assistance with gathering of data/information for the Bank (via phone, e-mails and chat);

·         Providing support with invoicing, allocating payments and related duties, in line with the Bank’s policies;

·         Assistance with administrative tasks in accordance with the Bank´s policies, procedures and instructions;

·         Communication and close cooperation with country co-ordinators and other departments;

·         Monitoring the repayment of loans by customers, including by tracing relevant amounts to the Bank´s accounts and allocating the incoming payments in the Bank´s records;

Other related ad hoc duties that may be assigned by the Bank from time to time.



·         The opportunity to work in a dynamically evolving company;

·         Opportunities for growth, realization of own ideas and further training;

·         Professional and attentive environment;

·         Other benefits, depending on candidates’ skills and experience.



·         University degree

·         Fluent in both English and German. Additional languages will be a benefit.

·         Previous experience in a similar position is an asset

·         Strong communication skills, both verbal and written

·         Computer skills

·         Team player and customer oriented

·         Willingness to learn and expand horizons



If you are interested in this position or know of anybody who may be, Kindly send a copy of your latest CV in a Word Document format to Eli Foley on or contact us on +356 27 204 518 for more information.


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