Dutch speaking Technical Support – Dublin, Ireland
A fantastic opportunity not to be missed for an experienced customer service agent with a keen interest in technology! This is your opportunity to join a growing global brand with huge scope to progress your career!
· Act as a point of contact for all customers that focus on Nest hardware, software and services.
· Maintains ownership of cases through final resolution.
· Nest support policies.
· Effectively communicates with team members and customers.
· Working with internal systems and documenting each call via a client ticket system.
· Fluent in Dutch and English (both written and Verbal).
· At least 6 months experience in a busy call centre environment and/ or high volume retail customer service.
· Be tech savvy with a keen interest in consumer based electronics.
· Critical thinker with exceptional time management and prioritising skills.
· Ability to work changing shift pattern and weekends.
· Immediately available.