Finnish CRM / VIP Executive – Malta

Job Responsibilities:

Coordination
:

·         Coordinate all on-going VIP/CRM campaigns, promotions and communication activities together with Head of CRM and all other relevant departments.

·         Communicate and contact customers via telephone/ email/ SMS on weekly basis

·         Own and manage weekly / monthly VIP/CRM communication calendar plan in sync with other Marketing communications.

·         Regular creditation of loyalty bonuses for VIP players

·         Ensure targeted segmentation for each campaign.

·         Execute and report (performance analysis) of all CRM campaigns/promotions and communications activities.

·         Monitor, update and report of automated customer lifecycle communication touch points.

·         Constantly involved in the improvement of the CRM proposition with suggestion and feedback on current processes.

·         Assist in content translations when required.

Support :

·         Conduct continuous competitor screening and analysis.

·         Support ad-hoc requests for data, campaigns/promotions pre-reports and analysis

·         Attend VIP events

·         Coordinate gift and events for VIPs

Knowledge/Skills/Experience:

·         Candidates must have previous experience within a CRM function

·         Excellent written (copywriting) and verbal communication skills in Swedish

·         Strong command of English (both written and spoken)

·         Experience in online Support /Customer Services/Telemarketing

·         Strong organisational skills with attention to details

·         Strong time management skills

·         Advanced in MS Office

·         Problem-solving capabilities with ability to think big picture

·         Able to work effectively within a matrix organisation and open to cooperation across other teams

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