French CRM Executive – Malta

Job Responsibilities:

Coordination
:
Coordinate all on-going VIP/CRM campaigns, promotions and communication activities together with Head of CRM and all other relevant departments.
Communicate and contact customers via telephone/ email/ SMS on weekly basis
Own and manage weekly / monthly VIP/CRM communication calendar plan in sync with other Marketing communications.
Regular creditation of loyalty bonuses for VIP players
Ensure targeted segmentation for each campaign.
Execute and report (performance analysis) of all CRM campaigns/promotions and communications activities.
Monitor, update and report of automated customer lifecycle communication touch points.
Constantly involved in the improvement of the CRM proposition with suggestion and feedback on current processes.
Assist in content translations when required.
Support
Conduct continuous competitor screening and analysis.
Support ad-hoc requests for data, campaigns/promotions pre-reports and analysis
Attend VIP events
Coordinate gift and events for VIPs
Knowledge/Skills/Experience:
Candidates must have previous experience within a CRM function
Excellent written (copywriting) and verbal communication skills in French
Strong command of English (both written and spoken)
Experience in online Support /Customer Services/Telemarketing
Strong organisational skills with attention to details
Strong time management skills
Advanced in MS Office
Problem-solving capabilities with ability to think big picture
Able to work effectively within a matrix organisation and open to cooperation across other teams

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