French CS in Portugal

FRENCH CUSTOMER ADVISOR
Portugal

Our client, an established company with offices in Portugal, is looking for an French speaking Customer Advisor to join one of their projects.

Duties:

– Providing inbound support to French customers by phone, chat or email.
– Providing support through email and mail in English.
– Dealing with service requests and/or troubleshoot quality issues with the client’s products
– Creating and updating customer profiles
– Providing additional information (e.g. offers and product features),
– Proactively conveying education on product
– Performing contacts to approach customers, retain existing customers and to strengthen loyalty and intensify usage of the products.

Requirements:

– Native level of French language mandatory
– Fluent level of English
– Experience within a call center environment considered an asset
– Excellent communication skills
– Empathetic, friendly and customer focused
– Capable of adapting communication tone

If you think you have the right skills and experience for this job don’t hesitate to send me your most updated CV to info@bettingconnections.com

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