German Speaking Customer Support Agent

LeoVegas is Europe’s leading mobile casino, and has received international recognition as a pioneer and technology leader. GIQ trade magazine summarized it as “LeoVegas is leading the way into the mobile future.” Our mobile casino opened in January 2012 and our second quarter revenue for 2015 was nearly €20m, growing 123% from the previous year.

 

LeoVegas Group, including Swedish Gears of Leo, is now over 220 employees and we are in a highly expansive phase in our offices in Sweden, UK and Malta. We have won several prestigious industry awards since inception, including; “Casino Operator of the Year” and “Mobile Operator of the Year” from the EGR Nordics Awards 2016, and “Online Casino Operator of the Year” from the International Gaming Awards.

 

Job Description
Answering customers enquiries for LeoVegas.com via phone, email and live chat in a timely and professional manner
Providing customer support on gaming, financial, technical and any applicable issues related to the customer support department
Working together with the Payments/Fraud department to solve problems regarding customers questions
Working together with the Payments/Fraud department to manage customers withdrawals
Working together with CRM and Tech department to solve problems and improve the system and give the customers a better service
Assist Marketing department/Country Manager with local promotions and be updated on activities in the local market
Understand and follow procedures for the Customer Support department and report any aberration to the closest manager.

 

Qualifications
Previous experience from customer service
Earlier experience from the I-gaming industry is considered valuable
Good communication skills, both written and oral, in a German and English
Ability to listen and come up with solutions to customers problems
Ability to work independent and as a part of a team
Be able to handle stress
Be flexible when it comes to working hours

 

Additional Information
In this role, we are looking for someone with an energetic and driven personality, with a strong entrepreneurial spirit, who embraces the possibility of truly making a difference within our organisation.

 

Besides a competitive salary we also offer a gym benefit, health insurance and modern and relaxed office environment. If you are not based in Malta we will also provide you with a relocation package.

 

**Applications in English only please.

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