German VIP/ CRM Executive – Malta

Job Responsibilities:

Coordination

· Coordinate all on-going VIP/CRM campaigns, promotions and communication activities together with Head of CRM and all other relevant departments.
· Communicate and contact customers via telephone/ email/ SMS on weekly basis
· Own and manage weekly / monthly VIP/CRM communication calendar plan in sync with other Marketing communications.
· Regular creditation of loyalty bonuses for VIP players
· Ensure targeted segmentation for each campaign.
· Execute and report (performance analysis) of all CRM campaigns/promotions and communications activities.
· Monitor, update and report of automated customer lifecycle communication touch points.
· Constantly involved in the improvement of the CRM proposition with suggestion and feedback on current processes.
· Assist in content translations when required.

Support

· Conduct continuous competitor screening and analysis.
· Support ad-hoc requests for data, campaigns/promotions pre-reports and analysis
· Attend VIP events
· Coordinate gift and events for VIPs

Knowledge/Skills/Experience

· Candidates must have previous experience within a CRM function
· Excellent written (copy writing) and verbal communication skills in German
· Strong command of English (both written and spoken)
· Experience in online Support /Customer Services/Telemarketing
· Strong organisational skills with attention to details
· Strong time management skills
· Advanced in MS Office
· Problem solving capabilities with ability to think big picture
· Able to work effectively within a matrix organization and open to cooperation across other teams

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