Head of VIP in Bucharest

Job Description
Responsible for handling all the VIP players, creating events and meeting players face to face on game related occasions
Build strong relationships and provide a superb end to end service tailored to our VIP players
Co-ordinate retention calling campaigns including planning, execution and evaluation
Manage the customer base for new VIP potential
Work closely with the marketing on marketing campaigns to retain and reactivate VIP players to improve the VIP offers and promotions by giving regular client’s feedbacks on the promotions, offers and services – Contribute new ideas on how to improve the existing VIP offering
Handle customer day-to-day queries and complaints, including out of office hours when needed
Build knowledge of your customers, understand player’s behaviors, interests and dislikes
Plan and host events to entertain our players both locally and globally
Manages services to all VIP customers in order to achieve agreed targets against set KPI’s, SLA’s, by providing and supporting exceptional pro-active service to existing clients via telephone, chat and e-mail.
Excellence in the English language, if you’re native that will be considered an advantage
A keen interest in the iGaming sector, entertainment and the mobile revolution
Excellent communication, organizing and planning skills
Strong relationship building skills and an ability to build trust
Social and outgoing
Result driven, focused and quick to take initiative
Structured, organized and able to prioritize
Strong insight into gambling, and high value player’s needs
Excellent sales and customer oriented experience
Excellent communication, presentation and influencing skills
Flexible and ability to handle VIP complaints in a satisfying manner
Good analytical skills
Advanced Microsoft Office skills

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