Head of VIP in Malta
HEAD OF VIP
My client, an established company within the iGaming industry, is looking for a Head of VIP to join their team in Malta.
– Be responsible for key VIP players using a 360-degree approach to manage VIP to generate sustained revenue and develop a referral channel for new VIP Players.
– Be the first point of contact for managing referrals and escalations from the VIP Account Managers, proactively offering “advice & sourcing” solutions to ensure effective resolution.
– Monitor the Quality of Account Manager activities and engagements against VIP Quality and service benchmarks, ensuring adherence to processes and procedures.
– Meet or exceed pre-determined qualitative and quantitative targets and behavioural standards
– Assist and be an active part of the Account Manager Induction requirements, management and suitability assessment to pass probation.
– Proven Account Management experience and leadership abilities with excellent communication and interpersonal skills.
– Managerial experience.
– Previous Account or relationship Management experience dealing with High value, VIP clients ideally in Online Gaming sector with an excellent understanding of VIP expectations and delivering a first-class service.
– Highly motivated and target driven with a proven experience of working towards achieving individual and team targets. Ability to translate the business strategic goals, into activities to support them.
– Analytical and reporting skills using word, excel and power-point
– Second language is an advantage
– Being available as a referral point, with a Mobile device 24/7
– Negotiation skills
If you think you have the right skills and experience for this job don’t hesitate to send your most updated CV to firstname.lastname@example.org