Italian speaking Customer Support – Gibraltar

The Person

·         A proactive individual with excellent communication and interpersonal skills who has a flexible approach to work and understands the importance of providing a professional service to customers.

·         Confident to make decisions with the ability to exchange, analyse, and interpret information.

·         You will have a flair for influencing people and finding solutions in a fast paced environment as part of a team in a diverse cultural environment.

·         You should possess logical reasoning skills with an analytical approach and be willing to work shifts.


The Role

·         Handling customer inquiries via e-mail/phone; including but not limited to games and cashier related issues

·         Assessing individual issues and taking appropriate action to ensure customer needs are met

·         Working in coordination with other teams based at different locations that share similar objectives

·         Escalating system anomalies and general issues faced by customers to the relevant party

·         Understanding Standard Operating Procedures and delivering service / quality standards to agreed levels


Essential Skills

·         Native Italian speaker

·         Excellent communication and interpersonal skills

·         Ability to perform well in a multi-task/cultural and ever changing dynamic environment

·         Basic knowledge of MS Office applications

·         Knowledge of other languages of advantage desirable

·         Educated to degree level or equivalent

·         Basic knowledge of online gaming – games and payment processing.


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