MAIN PURPOSE OF THE POSITION
To provide courtesy service to all customers while producing and serving hot and cold beverages and food stuffs, in a clean and safe environment. As part of the team you will be expected to contribute to the success of all areas of the business. Supply excellent customer relations & service in an efficient and professional way.
Prepare all hot and cold beverages to standard as required
Ensure all bar and customer areas are clean and tidy
Ensure the unit is fully and correctly stocked
Liaise with the Manager regarding any issues arising
Compliance with all relevant Health & Safety and Food Hygiene regulations
To greet customers as they arrive
To know the menu thoroughly and be keen to share your knowledge with your customers.
If appropriate suggest suitable drinks.
Always listen to what the customer wants and where possible seek to exceed their expectations through the quality and the service you provide.
Adhere to Opening & Closing routines including cashing up
Attend the Basic Food Hygiene course or any similar courses relevant to the business
Good communication skills
Proven customer focus
Good team and alone working practice
Flexible and adaptable approach
Good listening skills
Tolerance to fast paced and sometimes pressured environment
This Job Description indicates only the main duties and responsibilities of the post. It is not intended as an exhaustive list. There may be occasions where you will be expected to under take other reasonable duties when asked to do so.