Payment and Fraud Administrator

We are currently looking to speak with experienced Payments and Fraud Administrator to join a well established iGaming company here in Malta

Responsibilities –
• Dealing with customer related emails and KYC documents
• Responsible for dealing with clients and their documents
• Investigate and identify suspicious transactions alerted by any fraud monitoring applications, the Customer Service Team or other sources
• Managing player accounts
• Proactively monitor and review accounts and transactions data for suspicious activity and possible
• Processing withdrawals and affiliate payments across multiple payment service providers
• Contesting and preventing chargeback claims
• Identify areas requiring increased security controls to protect both the organisation and customer from fraud
• Keep detailed records of suspicious activity, analyse trends, industry security threats and provide recommendations to mitigate loss

Skills and Experience

• Fluent in English, German an asset
• Sound understanding of the gaming industry
• Previous experience in a payments and fraud environment
• Strong numerical skills, analytical skills and attention to details is essential
• Ability to learn new technology/systems/applications quickly
• Ability to work on own initiative, with tight deadlines
• Knowledge of MS Excel / Word and excellent keyboard skills are essential

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