Payments and Fraud Administrator

Job Purpose:

The purpose of the role is to support the Payments function by ensuring a smooth customer journey from deposit through gameplay and withdrawal, whilst keeping in-line with requirements and providing a robust gaming platform. You will also be an integral part of fraud prevention and mitigating possible loss.

 

What would I be responsible for?

Dealing with customer related emails and KYC documents
Investigate and identify suspicious transactions alerted by any fraud monitoring applications, the Customer Service Team or other sources
Managing player accounts
Proactively monitor and review accounts and transactions data for suspicious activity and possible
Processing withdrawals and affiliate payments across multiple payment service providers
Contesting and preventing chargeback claims
Identify areas requiring increased security controls to protect both the organisation and customer from fraud
Keep detailed records of suspicious activity, analyse trends, industry security threats and provide recommendations to mitigate loss

 
What experience and skills do I need to be considered for the role?

Fluent in English
Sound understanding of the gaming industry
Previous experience in a payments and fraud environment
Strong numerical skills, analytical skills and attention to details is essential
Ability to learn new technology/systems/applications quickly
Ability to work on own initiative, with tight deadlines
Knowledge of MS Excel / Word and excellent keyboard skills are essential

 
Sounds great, what can you tell me about Cherry Ltd?

 

Cherry Ltd. has been established since 2010 and offers a wide range of internet-based games. We are part of Cherry AB who has offered land-based casino games in Sweden for over 50 years. The fun and excitement of gaming is the basis for all of Cherry’s activities. Online gaming is operated by fully owned subsidiaries in Malta.

 

Why is Cherry a great place to work?

 

Three consecutive wins at the International Gaming Awards for ‘Best Online Gaming Operator’ 2014, 2015 & 2016
The working environment is important to us – all our employees love our spacious office and huge terrace with sea views
Fruit and coffee for everyone as well as a cold beer/soft drink for our Friday get-togethers after the working week is done
You are not just a number – we value all our team members and reward fairly
We encourage growth and development – whether that be to enhance your knowledge/skills within your own area of expertise, or support you at the start of a new career choice
With around 20 different nationalities, we have an exciting and very interesting bunch of people in our ‘Cherry family’
We expect hard work and dedication but always manage to have a lot of fun along the way
Note: As with all positions, due to the dynamic nature of Cherry’s business, key responsibilities will evolve and change over time.

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