Payments and Fraud Supervisor in Malta

FRAUD & PAYMENTS SUPERVISOR
Malta

My client, an established iGaming operator with offices in Malta, is looking for a Payments & Fraud Supervisor to manage their team of 6 agents, whilst reporting to the Head of Fraud & Payments.

Duties & Responsibilities:

Responsible for managing, monitoring, assessing and reporting on performance in all Payments & Fraud related matters
Ensuring the adherence to KPIs for the department – optimizing, adjusting and reporting when necessary
Ensuring the team follows the best practices when it comes to Payments & Fraud
Responsible for Account verification process in accordance with regulations
Reviewing and managing any escalated Payments & Fraud issues
Providing regular training to the team, implementing new processes and ensuring the department is up to date with the latest policies and procedures
Monitoring bonus abuse, identity theft and other Payments & Fraud related issues
Regular reporting on the team’s activity and performance
Mentoring and overseeing the team’s performance through a quality scheme
Responsible for monthly, quarterly and ad-hoc reporting on Payments & Fraud
Mitigation of fraud and ensure the fraud loses are reported in a timely manner
Ensuring the company’s website is up to date when it comes to information provided to the customers with regards to Fraud & Payments
Assisting the Fraud Manager when the need arise
Ensure the right training is given to the team
Managing the schedule for the Payments & Fraud Agents
Reporting to the Fraud Manager and liaise with the Payment Managers

Skills & Competencies

At least 2 years of experience in a similar role
Experience in iGaming is essential
Team management experience
Solid knowledge in Fraud & Payments procedures: AML, KYC, amongst others
Intermediate Word, Excel and PowerPoint knowledge is essential
JIRA and Confluence knowledge will be seen as an asset

If you think you have the right skills and experience for this role don’t hesitate to send your most updated CV to apply@bettingconnections.com

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