Retail Senior Executives – Malta

We’re looking for a Retail Senior Executive for one of our clients.


Key Activities/Responsibilities:


Channel Management and Development:


·         Ensure regular monitoring and reporting of sales so as to achieve agreed sales targets and/or exceeded where possible.

·         Identify and implement retail sales strategies so as to maximize sales & experience opportunities for our clients, including the servicing aspect.

·         Formulate retail sales, servicing and experience strategy to maximize our operational impact, and addressing the agreed segment priorities and development needs.


Day to Day Operation:


·         Manage, motivate and develops the Retail team with the available set of managerial and process tools ( performance management, commissioning schemes, personal development & training, coaching, reporting, etc)   so as to ensure agreed service levels are met and quality of service is maintained across the Retail channel within the agreed budgets and resources

·         Manage the Retail Operations day to day running of the section in liaison with the Team and Outlet Leaders

·         Periodically interacts with the customers and monitors the retail operations and feedback directly in the PoS environment.

·         Budgeting & Planning

·         Manage and control the Retail Operations Budget

·         Ensure headcount requirement is maintained and meets scheduled demand for the retail channel.

·         Ensure cost efficiency

·         Define P&L budgets for retail Channel

·         Monitor ongoing business performance, analyse variances versus forecasts; produce the related management reporting and suggest possible corrective actions.


Human Resources Management:


·         Recruit, manage, motivate, coach and develop own staff, and facilitate the same process for franchise employees

·         Contribute to the definition of the function’s organisation

·         KPI’s

·         Acquisition and servicing targets

·         Customer Experience & satisfaction measurement based on direct customer’s feedback

·         Operational Efficiency  & Gross Margin


Technical / Professional Expertise:


·         Essential Proven experience developing compelling commercial & pricing propositions

·         Proven Experience in telecoms and/or IT managed service experience

·         Proven experience in customer facing environment

·         Demonstrate knowledge of Commercial contract issues

·         Proven experience of operating in a rapidly changing environment, such as a major corporate organisation or start up

·         Proven experience of managing negotiations of complex deals with suppliers and partners

·         Advanced Excel (Pivot tables, Macros)

·         Advance PowerPoint


If you are interested in this position or know of anybody who may be, kindly send a copy of your latest CV in a Word Document format to Eli Foley on or call +356 27 204 518 for more information.


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