Servicing Deputy Manager – Malta

Department:                      After Sales Department
Title:                                     Servicing Deputy Manager
Reports to:                         Servicing Manager

Primary Purpose:
Support the manager in performing management functions such as staffing, training and expanding business plans. Facilitate daily missions, execute various tasks, and act as a link between assistant managers, employees and subordinates.

Main Duties:

 

Communicate with the team and implement the organisation’s operational guidelines, standards and policies.
Monitor and manage day to day operational activities
Provide help and advice to customers using company’s products and services
Improve customer service procedures for the department
Investigate and resolve customer’s issues and complaints regarding operational matters – Handle all queries and client feedback in a professional manner.
Take ownership of the department’s  issues and follow problems through to resolution
Keeping up to date with the company’s new products and
services.
Control resources and utilise assets to achieve qualitative and quantitative targets
Identify and address staff training and coaching needs
Being involved in staff recruitment and appraisals
Carries out managerial responsibilities and monitors efficiency of employees.
Monitors the budgets for each segment of the department and assists in its implementation.
Help maintain an orderly workflow according to priorities, plan, prioritize and delegate work tasks to ensure proper functioning of the department
Document and prepare business management reports.
Promotes & maintains awareness and compliance of H&S in accordance with best practice and legal requirement.

Requirements

 

Have a technical background – an engineer would be fantastic but a technical person would work too
He/she needs to be strong in people management skills, especially leadership
Be patient and analytical to look into the processes such as what we call red hours (i.e. wastage of hours) and come up with suggestions to address such cases
Ideally able to speak and write business communication in both Maltese and English
Preference will be given to candidates with experience in such roles though we are willing to develop the right candidate who have potential

If you are interested or know of someone that could be, kindly forward your CV in a word format to Eli Foley on eli@spotonconnections.com  or call on +356 27 204 518 for further information.

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