Support Analyst

 

SUPPORT ANALYST

We are seeking motivated individuals who are ready to join the support team. As part of this team you will have the opportunity to support global corporate clients.

Responsibilities:
Communicating with clients through different channels
Log incidents or customer queries on the incident tracker
Responding to queries and trouble-shooting issues within agreed time limits to call-outs
Resolving issues which are in the remit of the support analyst
Following through on all pending incidents until completion and ensuring customers are kept updated with their respective status, even when it requires referral to colleagues or third parties
Prioritising and managing multiple open cases at one time, keeping within predefined deadlines
Supporting the roll-out of new releases
Maintaining status reports for all incidents on a regular basis
Participate in testing fixes for reported incident
Establishing a good working relationship with customers and other peers
Requirements:
Applicants must have an excellent command of the English language and the ability to be proactive, take initiative and work with commitment. Experience is a similar support role within the software industry or financial services will be considered as an asset. The support analyst may be required to work on a shift basis.

 

Should you be interested in this position please forward your CV to Olga on jobs@spotonconnections.com

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