Key responsibilities:
– Leading and developing a team of Key Account Managers;
– Identifying potential needs and circumstances with VIP customers and flagging them with the relevant operational managers before they become an issue for the customer;
– Writing of creative email copy and sending of email campaigns;
– Setting up promotions and bonuses, based on individual needs;
– Identifying potential high rollers and monitor them;
– Running daily reports for lapsed users, disabled accounts, customers dropped in value etc.;
– Working with third parties such as hospitality agencies and hotels;
– Managing hospitality/events, interacting with customers from all areas of the world and representing the company professionally. At times travelling as required, as well as high flexibility in work hours depending on the nature of the business;

Skills/Competencies Required

Must have:
– Minimum three years of experience within the online gaming industry, in a VIP management role is a must;
– Previous people management experience necessary: Ability to lead by example and inspire;
– Analytical in approach and have the ability to report key metrics with an attention to detail;
– Ability to work as both an individual and in a team environment, being self-propelled;
– Excellent communication skills, both written and verbal;
– Excellent people skills, ability to develop positive professional relationships is necessary;
– The ability to produce results whilst working under pressure;
– Flexible and adaptable;
– Fluent English required.

Good to have:
– Knowledge of any other European language;
– Affinity with our products.

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